Privacy Policy

Our contact details:

Name: VM Group Limited

Address: 1-2 Rhodium Point, Hawkinge Business Park, Spindle Close, Hawkinge, CT18 7TQ

Phone Number: 01303 770 241

The type of personal information we collect:

We currently collect and process the following information:

• Name [including first name and last name]
• Address
• Email address
• IP address

How we get the personal information and why we have it:

The personal information we process is provided to us directly by you when you complete the “Contact Us” form, we use this to:

• Contact you; and
• Verify your location.
• Answer any questions you may have about our products and services; or
• Provide you with more information about our products and services.

We may share this information with other personnel within our company to better answer your query or direct you to the most appropriate person.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time by contacting dpo@thevmgroup.co.uk

(b) We have a contractual obligation.

How we store your personal information:

Your information is securely stored.

We keep your name, email address, address, and phone number for 90 days. We will then dispose your information by deleting those data records from our systems; except where we are under contract in which case, we will retain your information until such time as the contract is concluded.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dpo@thevmgroup.co.uk if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@thevmgroup.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk